AI Safety Awareness in Housing

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Build confidence using AI in housing. This course introduces the basics of AI, explores how it can help with everyday tasks such as drafting, summarising, and communication, and explains how to use it responsibly. You will learn how to write better prompts, understand key risks around bias and UK GDPR, and use AI more safely and effectively in your day-to-day work.

AI in Housing is designed to help housing professionals understand what AI is, where it can add value, and how to use it responsibly in day-to-day work. This course introduces the fundamentals of AI in a practical, accessible way, showing how tools can support tasks such as drafting, summarising, brainstorming, and communication across housing services. It is ideal for individuals and teams who want to build confidence with AI while staying mindful of the responsibilities that come with using it.

Learners will explore how to get better results from AI through stronger prompting, where AI can improve efficiency and service delivery, and why human oversight still matters. The course also covers key issues such as bias, ethical use, data security, and UK GDPR, helping staff understand the risks as well as the opportunities.

Whether you are just getting started or looking to introduce AI more confidently into your role, this course provides a practical foundation for using AI safely, effectively, and appropriately in housing.

Ready to use AI more confidently in your housing role? Scroll down for more details.

Did you know?

A 2025 study found nearly half of housing associations use AI on a daily basis; however, many do not have established AI strategies or policies, and a majority believe their knowledge of AI is limited.

Source: Phoenix Software

Course Delivery: E-Learning
Enrolment Duration:
365 days
CPD Hours: 0.5 Hour(s)
Cost: from £45+VAT
Sector Safety and Compliance
Roles

Customer Service, Housing Officers, Resident-Facing Teams, Finance, Operations, Human Resources, Support Staff.

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Who is this suitable for?

ASCP Bitesize Learning is designed for everyone!

All the Bitesize series of courses are designed for the housing sector giving an awareness level knowledge that broadens and shapes good safety culture.

This could include:

  • Customer Services
  • Housing Officers
  • Resident-Facing Teams
  • Finance
  • Operations
  • ....and any other roles!

Learning Outcomes

Learning outcomes clarify expectations, focus training on key safety and compliance aspects, and align learning with business goals to enhance workplace competence and safety. This streamlined approach helps ensure measurable and relevant results for the organisation.

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By the end of this ASCP Bitesize training, you will be able to:

  • Define artificial intelligence and its relevance to housing
  • Identify common uses of AI in housing-related work
  • Recognise the difference between traditional AI and generative AI
  • Recall basic prompt writing techniques for better results
  • Identify key risks associated with AI, including bias and inaccuracy
  • Recognise core data protection and UK GDPR considerations
  • Describe why human oversight remains important when using AI

Course Syllabus

What to expect before, during, and after your course
  • Before the course starts

    Our Bitesize Learning courses are available as soon as you enrol. All you need is an internet connection and a supported browser to begin.

  • During the course

    The course is a self-paced online training course broken into smaller Bitesize Learning chunks. You will cover the following topics:

    This opening module explains what artificial intelligence means in a housing context. It introduces key concepts such as traditional AI, generative AI, large language models, and training data, helping learners build a clear foundation without technical jargon. Learners will understand why AI is becoming increasingly relevant across housing and why it is important to recognise both the opportunities and the risks from the outset.

    This module explores how AI can support everyday tasks in housing roles. It introduces practical uses such as drafting emails, summarising information, brainstorming ideas, and reducing the time spent on routine administrative work. Learners will understand how AI can help them work more efficiently while still recognising the need to use these tools carefully in a professional setting.

    This module explains how to get better results from AI by asking better questions. It introduces the basics of prompt writing, including how to give clearer instructions, add useful context, and shape the tone or format of a response. Learners will understand why the quality of an AI output often depends on the quality of the prompt and why careful prompting matters in housing-related tasks.

    This module explains why AI must be used carefully when decisions affect people, services, or outcomes in housing. It introduces issues such as bias, unfair or inaccurate outputs, and the risks of relying too heavily on automated systems in real-world situations. Learners will understand why human judgement and oversight remain essential whenever AI is used to support housing decisions.

    This module explains the importance of protecting information when using AI tools at work. It introduces key data protection and UK GDPR considerations, including the risks of entering personal, sensitive, or business-critical information into public AI systems. Learners will understand why safe AI use depends on strong data handling practices and clear organisational controls.

    This final module brings the learning together by exploring how AI can be used practically across different housing roles and settings. It introduces examples such as communication support, productivity tasks, and more inclusive service delivery, helping learners connect the ideas from earlier modules to their own work. Learners will understand how AI can be applied in a way that is useful, responsible, and appropriate for the housing sector.

  • Assessment

    To pass this course learners will need to demonstrate their knowledge with a short 10 question assessment.

  • Certification

    Learners will receive a CPD certificate on our Accredible certificates platform. This is a shareable demonstration of your knowledge

Produced by the experts at CORGI

Every course produced has years of subject matter expertise behind it.

Don't settle for generic content for your safety and compliance training. Choose tailored quality from CORGI.

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Your Compliance Covered!

Produced by the best, our subject matter experts live and breathe safety and compliance, providing you with the knowledge you need.

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Sector Specific Knowledge

We are safety and compliance specialists, drawing on a vast range of knowledge and experience in the housing sector.

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Regular reviews

With a rapidly changing landscape, you can trust that our courses are up to date with the latest information.

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An Expanding Library

As the sector evolves, so do we! Look forward to new content to fill in all your development needs.

Pricing

Simple pricing, buy individually to tailor the courses or buy the entire suite and save

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Member Price: £35.00 +VAT

Non-Member Price: £45.00 +VAT

Target individual competencies for flexibility

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Member Price: £195+VAT

Non-Member Price: £265+VAT

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